It’s always a challenge to get your footing when you are in a new job. It can be just as difficult when your job changes because a new boss is redefining your role.
An executive may easily be out of sync with their new CEO. Performance that once met expectations is no longer adequate. The new boss is unclear about their agenda and whether this executive fit in. There is a new relationship to forge. There is a new culture being built out of unspoken rules. The CEO might bring with them people who have worked with them before. Nobody knows whether this is the first step in a full housecleaning or not. Sometimes, a new CEO has their own plan in mind, and it won’t include the leadership team that’s still in place from the previous regime. More often, a new CEO will recognize that there is benefit derived from having people who know how things work in an organization and can help to advance an agenda for change. The following seven suggestions are steps to take early in this new relationship. Don’t take criticism of how things previously were done personally. A boss’s undiplomatic assessment of past strategy is not a reflection on your competence. Calling the previous plan stupid does not imply that they mean YOU are stupid. Commit to the new boss’s success. A new boss brings with them a new direction. You may have been a critical part of the old direction. That doesn’t preclude you from being part of a new direction. You must decide whether you are wedded to a strategy that is about to change or whether you can buy into a new strategy. If you can’t be part of the change, leave. Resistance is futile and self-destructive. An early conversation should center around the boss's vision and priorities, and how you can contribute to their activation. Context is important, but make sure your explanation of potential obstacles is not perceived as opposition to the new direction. Seek clarity in your role in delivering change. The answer to “how can I help” may seem too obvious to ask. Ask anyway. It shows that you are on board. And it might also lead to surprising answers. Clarify your decision rights. Executive Springboard calls these “Do-Tell-Ask.” What are the things you can do without informing the boss? What do they want to kept in the loop on, once you’ve acted? When do you need their permission to act? It may be hard to get granular on this, but you can establish a language that helps de-escalate potential conflicts: “I’m sorry, I thought this was a “tell,” and you see this as an “ask.” Understand the boss’s communication preferences. Some have an open-door policy. Some have no meetings longer than 30 minutes. They may frequently reach out to your subordinates without including you. They may send out weekly voicemail messages to all staff. Most people can articulate their communications style better than they can define their leadership style. Avoid trying to impress, whine or petition. It’s not about you; it’s about your boss. If you want to stand out, try not bringing your own agenda to the forefront. Instead, limit status reporting to 5 minutes, share successes, seek to understand their direction and engage in two-way feedback early on, if invited to do so. In other words, be a grownup. Ask for direction when you are lost or when your decision rights discussion says it’s needed. Besides that, do your job and let your boss do theirs. Build a personal relationship incrementally. Ask them to lunch early on. Be aware that they are experiencing more disruption than you are. They are counting on you. Your authenticity is the quickest path to developing trust.
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I am finishing up 6 weeks in my “winter office” on Cape San Blas, Florida. Coming down here used to be a physical necessity when we lived in Minnesota. We would get street cred by surviving a -20 degree temperature and head south. Now, we live in Maryland, but there is still a spiritual renewal that comes from being here.
One of the first signs you encounter when driving onto the cape cautions about the turtle nesting season. Visitors and residents are asked to keep their lights off on the beach from May to September to protect turtle nesting areas. Since the era of dinosaurs, female loggerhead turtles have left the Gulf of Mexico, pulled themselves up on the beach above the high-water line and started digging. They dig about a foot and a half into the sand. They deposit over 100 golf-ball sized eggs and gently cover them up. Exhausted, they make their way back to the sea, never to see their brood again. But they are not done laying eggs, creating 3-5 clutches of eggs between May and September (NOAA). The eggs take 45-55 days to incubate. Less than 10% hatch. The rest will be dug up by hungry raccoons, crabs, gulls or unthinking humans. Once hatched, it might take the baby turtle a week to work its way to the sand’s surface. At night, in an activity that looks like a pot of boiling water, hatchlings emerge from the sand en masse. Then they scoot down the slope of the beach, using the greater light intensity from reflections of the moon and stars on the water of the Gulf as a beacon. Research by at Florida Atlantic University found that 8% of the hatchlings never make it the short distance to the water. They run the gauntlet of mammals and birds, who may be overwhelmed by the large number of “turtle boil” hatchlings dashing for the surf. The baby Loggerheads dive into a wave and ride the undertow out to sea. After entering the Gulf, the tiny turtles are seldom seen for the next few years. Most experts believe they spend their first few years out in the ocean, riding currents, hiding in seaweed where they can find food. The hazards remain great. The turtles are dinner for predators or ingest plastics and other man-made substances that can prove fatal. All told, the odds that a turtle that makes it to the see will survive to sexual maturity are estimated at less than 1 in 1000. While the numbers don’t look the same for executives in their business careers, the pattern is similar. There is a job selection process that is probably crueler than natural selection, with one candidate making it out of a couple hundred who applied or were considered. A small number might be rejected in the assessment or reference check phase. Having cleared the terrestrial predators, it’s off to sea for the new hire, where a new set of threats await. Our corporate hatchling faces an organization that might be passive-aggressive or openly opposed to the change the executive represents. They are invariably compared to the person they’ve replaced. They need to avoid destructive territorial conflicts with colleagues more adept at the local rules of engagement. They need allies; unlike the turtles that find safety in numbers, the employee is generally all alone. And they have a job to do. We humans have some significant advantages over sea turtles when it comes to our survival. A reptilian approach is based on starting off with huge numbers to overcome daunting odds. Mammals, and humans in particular, don’t start out with hundreds of siblings; instead, we’ve found ways of increasing the odds of survival in our favor. We have mothers. We have mentors. We develop friendships and communities that are generally based on more than just mating. We are nurtured. We find affiliation. We have social mechanisms that improve our effectiveness. So, why does Homo Sapiens run into trouble when becoming Homo Newemployee? Why do half of senior hires fail in the first 18 months? Because the same social mechanisms in organizations that improve our effectiveness are selectively permeable. Sometimes you’re let in. Other times, you remain an outsider. Or, going back to our Loggerhead turtle analogy, the workplace can be a harsh environment, especially when you’re on your own, when there is no sargasso to hide behind. Organizations must improve the chances that their new hires will succeed. They must create a process that assimilates new executives rather than leaving them to dive under a wave, ride the undertow and hope instinct and favorable currents will suffice. They can provide coaching and mentoring resources that help avoid mistakes. And they can attempt to create a culture that is open to the contributions of newcomers, instead of picking them off on the beach. |
AuthorExecutive Springboard President Steve Moss shares learning from years as an executive and a mentor. Archives
April 2024
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